New CCS technology services framework to support public sector digitisation, automation and AI adoption
The Crown Commercial Service (CCS) launched the RM6190 Technology Services 4 framework on 12 December 2025, replacing the RM6100 Technology Services 3 framework, which expires in March 2026. The new framework, which will run for up to 8 years, is largest of its kind in the public sector, incorporating artificial intelligence (AI) and automation as ancillary services to help enhance digital services in the public sector. Let under the Procurement Act 2023 (PA 2023), the framework aims to facilitate more flexible procurement of technology services, including service and architecture design, end user support, IT infrastructure, app development, data and transformation services. Key updates include simpler procurement terms, removal of maximum call off terms and supplier limits, and the ability for customers to procure services from two lots in one exercise. Contract terms have been revised to address feedback relating to intellectual property rights, insurance limits and liability arrangements, with potential cost savings of up to 20% compared to current market rates.