HM Land Registry reports reduction in avoidable requisitions and publication of firm-specific data
HM Land Registry has reported improved application quality, with almost one-third of qualifying customers experiencing fewer requisitions after receiving individual data on avoidable administrative errors and access to free training. Head of Customer Policy and Service Improvement, Andrew Robertson, stated that the organisation has expanded guidance, introduced automated checks to prevent common mistakes and strengthened casework consistency through staff training. Six months on, 29% of firms have reduced avoidable requisitions, 20% now have rates below 1% and independent research shows reduced customer frustration, although the average rate remains 4.6% and some firms continue to record high levels. In December 2025, HM Land Registry will publish enhanced avoidable-requisition data on GOV.UK, including firm-level figures, while also emailing results to firms with at least ten completed applications.