Legal News

PO determination on failures to properly deal with member complaint (PO-16841)

Published on: 19 October 2017
Published by: LexisPSL
  • PO determination on failures to properly deal with member complaint (PO-16841)
  • Original news
  • Summary
  • What were the facts?
  • What did the Adjudicator of the Pensions Ombudsman decide?
  • What was the Deputy Pension Ombudsman’s decision?
  • What are the implications of this determination?

Article summary

Pensions analysis: In this short but clear Determination, the Deputy Pensions Ombudsman (DPO) upheld a complaint by a pensioner that delays and failures to respond to a complaint concerning the misquotation of a benefits entitlement constituted maladministration and as such merited an award for distress and inconvenience. Wyn Derbyshire of gunnercooke LLP looks at the decision. or take a trial to read the full analysis.

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