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PO determination on failures to properly deal with member complaint (PO-16841)

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Published on: 19 October 2017

Published by a LexisNexis Pensions expert

Table of contents

Original news
Summary
What were the facts?
What did the Adjudicator of the Pensions Ombudsman decide?
What was the Deputy Pension Ombudsman’s decision?
What are the implications of this determination?

Article summary

Pensions analysis: In this short but clear Determination, the Deputy Pensions Ombudsman (DPO) upheld a complaint by a pensioner that delays and failures to respond to a complaint concerning the misquotation of a benefits entitlement constituted maladministration and as such merited an award for distress and inconvenience. Wyn Derbyshire of gunnercooke LLP looks at the decision.

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