ICIBI releases new inspection report on BICS complaints handling system

Article summary

The Independent Chief Inspector of Borders and Immigration (ICIBI), David Bolt, has published an inspection report on the Handling of Complaints and MP’s Correspondence by the Home Office Borders, Immigration and Citizenship System (BICS). The inspection report follows two earlier inspections of complaints handling by the Home Office’s BICS—‘An inspection of the Handling of Complaints and MPs’ Correspondence’, published on 1 March 2016, and ‘A re-inspection of the complaints handling process’, published on 12 July 2017. In its report, the ICIBI analyses the BICS complaints handling system two years on from its last examination. Based on its findings, the ICIBI recommended that the Home Office revisits each of the eight recommendations outlined in its earlier report and produces an updated response to each, among other recommendations.