Gambling Commission investigation causes overhaul to social responsibility

Article summary

The Gambling Commission has announced that an assessment of an online gambling business has caused the operator overhauling its approach to the prevention of money laundering and social responsibility. The assessment was part of the regulator’s compliance work, which identified the ways in which the online operator, White Hat Gaming, failed to identify and manage customers at higher risks of problem gambling and money laundering. This caused failures including not being able to establish the source of funds for a customer that lost £70,000 in three months, ineffective interaction with another customer who lost £50,000 in six hours and a third customer that, in just over one hour, lost £85,000. White Hat Gaming is reported to have committed to an ongoing programme of improvements and has agreed to pay a £1.3m regulatory settlement.