CMA investigates Will-writing, online divorce and pre-paid probate services

Article summary

The Competition and Markets Authority (CMA) has launched an investigation into potential breaches of consumer law in the provision of Will-writing, online divorce and pre-paid probate plans. This follows the CMA's initial research identifying concerns including misleading advertising, unfair contract terms, pressure selling particularly with the elderly and vulnerable, lack of transparency on costs, and concerns regarding the suitability of the products. The CMA invites any interested parties including consumer advocates, professional bodies, trade associations or any consumers with experience of buying these services and products, particularly from unregulated providers, to respond by 4 September 2023.