Introduction This guide aims to give you insight into finance and accounting in your company. We will do this by describing, in straightforward terms, the format in which...
Assessing financial health: Financial ratio analysis Assessing the financial health of a business means posing some key questions, for example: • how profitable is the...
Management of working capital This guide aims to give you insight into finance and accounting in your company. We will do this by describing, in straightforward terms,...
Budgets This guide aims to give you insight into finance and accounting in your company. We will do this by describing, in straightforward terms, the format in which...
This guide aims to give you insight into finance and accounting in your company. We will do this by describing, in straightforward terms, the format in which financial...
Additional reading If you want to find out more about project management, here are some popular books on the subject. Barker, S and Cole, R, Brilliant Project Management:...
Five forces model Five forces analysis Think about each of the five key forces (factors) that drive an organisation’s competitive position and how they affect your...
This guide This guide aims to give you the basics of the various tools and techniques associated with putting together an effective strategy. By knowing more about how...
External environment Click here to download the complete guide What are the dynamics of the external business environment? Businesses need to make strategic choices on an...
What makes your company successful? So far we have mainly looked outwards to the external environment in which your company is operating, assessing customers, competitors...
This guide This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some...
The leader as business partner This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
Introduction Operations management is about getting things done to serve the customer: transforming inputs, whether materials or information from customers, and using...
Perspectives on operations management: process management There are many ways to improve the service you provide. One important way is to take the perspective that the...
Performance management and measurement Earlier, we said that operations managers are constantly having to juggle a variety of objectives, based on cost, dependability,...
Operations management qualities and behaviours for success A list of core competencies for a service operations approach includes the following: • reliability and...
Additional reading Hill, T, Operations Management (2nd edn, 2005), Palgrave Macmillan Johnston, R, Clark, G, and Shulver, M, Service Operations Management (4th edn,...
Introduction This guide outlines some of the key concepts, tools and techniques used in project management. Project management is no longer a narrow, specialist activity...
Key parameters of a project To meet project objectives and deliver benefits, projects need to be kept under control, using four key parameters. Source: Association of...
Key players in projects Most projects will have at least the following key players: • a project manager who is project delivery-focused and responsible for the day-to-day...
Project lifecycle When managing a project or programme, it is likely to have key phases with sub-project tasks. The lifecycle of all projects proceeds through the...
New approaches to project management The basic tools and techniques we have described are particularly suited to clear-cut projects like engineering projects, where they...
Additional reading If you want to find out more about project management, here are some popular books on the subject. Barker, S and Cole, R, Brilliant Project Management:...