Q&As

Where B2B and B2C contracts for services are concluded by a business in person (at both a director’s home and client premises) and at a distance (via email and telephone), which set of terms and conditions are most appropriate?

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Published on LexisPSL on 31/10/2016

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Where B2B and B2C contracts for services are concluded by a business in person (at both a director’s home and client premises) and at a distance (via email and telephone), which set of terms and conditions are most appropriate?
  • B2B—terms and conditions for services
  • B2C—terms and conditions for services

We do not have a single set of terms and conditions suitable for both B2B and B2C contracts concluded at a distance and in person, and the drafting for a set of terms is increasingly difficult. Our Precedent: On-premises (in store) terms and conditions for the supply of goods—business-to-consumer recognises this fact:

‘Clause 1.2: Non-business customers’

This clause states that only domestic and non-business users may buy goods from the trader. If the trader supplies goods to businesses, it might look to have separate terms and conditions which apply to its business customers given that there is much more room for manoeuvre when draft

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