Step 6—Dealing with change

Produced in partnership with Beth Pipe FCIPD of OnLive Learning
Practice notes

Step 6—Dealing with change

Produced in partnership with Beth Pipe FCIPD of OnLive Learning

Practice notes
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There are five key steps to improving Efficiency:

  1. Identify (define) what process needs improving

  2. Measure the problem

  3. Analyse your information

  4. Improve the process

  5. Control, ie embed the new process so it becomes business as usual

Management Consultants often refer to this is as the DMAIC framework.

This Practice Note guides you through step 6, ie controlling the problem you identified in step 1 and have now measured, analysed and improved. This Practice Note will develop the case study followed in Practice Notes: Step 1—Identify and define the problem, Step 2—Measure the problem, Step 3—Analyse what’s causing the problem, Step 4—Improve the process and Step 5—Making changes across the organisation.

This Practice Note focuses on the individual emotional impact of change and what you can do to engage with people and involve them in the process.

Managing change

When faced with change people may react in many different ways, this can depend on factors such as:

  1. is the change their choice or is it being imposed upon them?

  2. how

Beth Pipe
Beth Pipe, FCIPD

Learning & Development Specialist/Director, OnLive Learning


Beth is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has spent over 25 years specialising in Learning and Development. During that time she has worked across a broad variety of different industries and has, for the past 15 years, worked closely with a number of well known law firms; this has involved putting in to place systems and structures to encourage, enable and track the effectiveness of learning activities. 

Adept at face to face course delivery, and always enjoying excellent feedback, Beth is also accomplished at online delivery and created OnLive Learning in response to the challenges presented by the 2020 Covid-19 restrictions.

Beth has written extensively for LexisNexis on subjects such as Performance Management, Managing Change and Stress Management.

Away from her training delivery she is a published author writing about local history, hiking, wildlife and the outdoors and is currently working on her eleventh book. She is also an experienced radio presenter hosting two shows each week on Lake District Radio.

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Jurisdiction(s):
United Kingdom
Key definition:
Efficiency definition
What does Efficiency mean?

The relationship between the outputs from a service and the resources used to produce them; in the public sector, it involves making best use of the resources available for the provision of public services.

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