Step 6—Dealing with change

There are five key steps to improving efficiency:

1. •

   Identify (define) what process needs improving

2. •

   Measure the problem

3. •

   Analyse your information

4. •

   Improve the process

5. •

   Control, ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note guides you through step 6, ie controlling the problem you identified in step 1 and have now measured, analysed and improved. This Practice Note will develop the case study followed in Practice Notes: Step 1—Identify and define the problem, Step 2—Measure the problem, Step 3—Analyse what’s causing the problem, Step 4—Improve the process and Step 5—Making changes across the organisation.

This Practice Note focuses on the individual emotional impact of change and what you can do to engage with people and involve them in the process.