Practice Notes 8
Step 6—Dealing with change
Produced in partnership with Beth Pipe FCIPD of OnLive Learning
Practice notesStep 6—Dealing with change
Produced in partnership with Beth Pipe FCIPD of OnLive Learning
Practice notesThere are five key steps to improving Efficiency:
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Identify (define) what process needs improving
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Measure the problem
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Analyse your information
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Improve the process
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Control, ie embed the new process so it becomes business as usual
Management Consultants often refer to this is as the DMAIC framework.
This Practice Note guides you through step 6, ie controlling the problem you identified in step 1 and have now measured, analysed and improved. This Practice Note will develop the case study followed in Practice Notes: Step 1—Identify and define the problem, Step 2—Measure the problem, Step 3—Analyse what’s causing the problem, Step 4—Improve the process and Step 5—Making changes across the organisation.
This Practice Note focuses on the individual emotional impact of change and what you can do to engage with people and involve them in the process.
Managing change
When faced with change people may react in many different ways, this can depend on factors such as:
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is the change their choice or is it being imposed upon them?
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how
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