Motor claims in the Portal—a practical guide (Stage 2 onwards)

Copyright © 2025 LexisNexis
Produced in partnership with Sue Brown
Practice notes

Motor claims in the Portal—a practical guide (Stage 2 onwards)

Copyright © 2025 LexisNexis

Produced in partnership with Sue Brown

Practice notes
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The Pre-action Protocol for Low Value Personal injury Claims in Road Traffic Accidents—30 April 2013 onwards

NOTE: The Pre-Action Protocol for Personal Injury Claims Below the Small Claims Limit in Road Traffic Accidents (the RTA Small Claims Protocol) applies to accidents which occur on or after 31 May 2021 and where the amount claimed for the injuries is not more than £5,000 and the overall claim is not more than £10,000. The Small claims track limit for personal injury claims arising from a road traffic accident has been increased to £5,000 in respect of Damages for pain, suffering and loss of amenity (subject to certain exceptions). For further details of the RTA Small Claims Protocol including the circumstances where it does not apply, see: The RTA small claims protocol—key features checklist.

This Practice Note focuses on the Portal for road traffic accident (RTA) claims brought under the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents.

This Practice Note aims to provide an overview from Stage 2 of the process

Sue Brown
Sue Brown

Susan Brown qualified as a solicitor in 1996, and was a partner and Head of Personal Injury at niche West End litigation firm Reid Minty until 2003, when she moved to the in-house legal team for Royal&SunAlliance.

She was with Prolegal from 2007 to June 2016 as Head of Personal Injury and Professional Negligence. She is now a mediator and a director of Claims Portal and Medco.

Sue has specialised in personal injury, clinical negligence and professional negligence claims for over 20 years and has a particular interest in asbestos disease claims and in complex psychiatric injury claims. She has handled a wide range of professional negligence claims including against solicitors, surveyors, architects and accountants.

Sue talks and makes regular published contributions in the legal and national press on issues of personal injury, professional negligence, costs and funding.

Sue was Chair of the Motor Accidents Solicitors Society from 2014 to 2016 and is an APIL Senior Litigator.

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Jurisdiction(s):
United Kingdom
Key definition:
Pre-action definition
What does Pre-action mean?

This is the period prior to proceedings being issued.

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