Ofgem reports Maxon Power pays £1.65m for customer service failures
Ofgem has reported that Maxen Power, an energy company supplying over 10,000 non-domestic customers, paid £1.65m to the Energy Industry Voluntary Redress Fund due to customer service failures. This Fund supports charities that deliver energy-related projects and assist energy consumers in vulnerable situations. Following Ofgem’s recent investigation, which found that Maxen Power breached its licence conditions by failing to implement robust systems to protect its customers, Ofgem has increased its oversight of the company. It is also working with Maxon Power to update its policies, processes and contractual terms, including updating its deemed rates policy to safeguard customers from volatile price changes and its change of tenancy policy to facilitate easier supplier changes.
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