Outsourcing agreements

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Outsourcing agreements guidance:

Benchmarking is the process by which the services of an existing outsourcing supplier are compared to the same or similar services of other suppliers. A customer may want...

Practice Note

It is important for a business to have appropriate measures in place to ensure that it can continue to operate in the event of a disruption or disaster. In the vast...

Practice Note

This Practice Note considers the following key issues in relation to outsourcing charging models: • Initial considerations • Fixed price model • Time and materials • Pay...

Practice Note

Customer responsibilities are obligations placed on the customer in an outsourcing or other services agreement which are necessary for the supplier to be able to perform...

Practice Note

A data centre is a facility that houses computer and communications equipment. This Practice Note covers the following key issues: • security • data • technology •...

Practice Note

This Practice Note on data protection and outsourcing provides guidance on: • the data protection regime under the General Data Protection Regulation, Regulation (EU)...

Practice Note

This Practice Note explores issues and best practice relating to the sharing of personal data between controllers (including joint controllers and independent...

Practice Note

Outsourcing agreements usually last for a number of years and require close collaboration between the supplier and the customer throughout the term. Robust governance and...

Practice Note

Intellectual property rights (IPR) can often become points of contention during outsourcing contract negotiations. Issues arise in relation to the ownership and licensing...

Practice Note

This Practice Note considers the following key issues specific to multinational or offshore outsourcing arrangements: • initial considerations • deal structures • payment...

Practice Note

This Practice Note identifies and explains key legal and practical issues relevant to the termination of an IT outsourcing engagement and the subsequent transition of the...

Practice Note

IT outsourcing is the transfer of information technology processes or services by a customer to a third party supplier, instead of the customer performing the IT...

Practice Note

THIS PRACTICE NOTE APPLIES TO OCCUPATIONAL AND PERSONAL PENSION SCHEMES The nature of an outsourcing Outsourcing involves an organisation entering into an agreement under...

Practice Note

Outsourcing occurs when an organisation enters into an agreement with a third party, by which that third party assumes responsibility for providing services which are...

Practice Note

This Practice Note identifies and explains key considerations relevant to negotiating and drafting limitation of liability clauses in outsourcing agreements. It covers...

Practice Note

There are no specific laws, including tax laws, applicable to outsourcing arrangements and no technical legal meaning of the term. Consequently, each outsourcing...

Practice Note

This Practice Note explains the remedies of step-in rights, service credits, liquidated damages and termination, as these apply to IT outsourcing arrangements, with a...

Practice Note

Outsourcing agreements are normally long term, complex, high-value arrangements for services which are critically important to the customer’s business. There are a number...

Practice Note

This Practice Note considers the key employment law issues which may arise when drafting and negotiating outsourcing arrangements, focusing in particular on the...

Practice Note

What is outsourcing? Outsourcing is an arrangement whereby one company provides services to another company that could be, or usually have been, provided in-house....

Practice Note

Outsourcing is the appointment of a third party supplier to manage certain business processes, functions or responsibilities that were previously carried out by the...

Practice Note

This Practice Note is designed to assist commercial practitioners acting on behalf of merchants or their subcontractors and considers: • the entities to which Payment...

Practice Note

The expression of audit rights in a contract, and the requirement to maintain records relating to that contract in a particular manner, are an essential component of any...

Practice Note

The services description schedule to an outsourcing agreement sets out the scope and extent of the services to be provided by the supplier to its customer. It is often...

Practice Note

The service level schedule is one of the most important in an outsourcing contract. It governs measurement of the supplier’s quality of service against specified...

Practice Note

The prime/subcontractor model In order to provide a full range of IT services to their customers, technology service providers may need to appoint other specialist...

Practice Note

The best value duty (BVD) was introduced by the Local Government Act 1999 (LGA 1999). That remains the governing legislation although it has been amended considerably,...

Practice Note

Transition is a key stage in the outsourcing process under which certain business functions are migrated to the new provider. This Practice Note considers the following...

Practice Note

THIS PRACTICE NOTE APPLIES TO OCCUPATIONAL AND PERSONAL PENSION SCHEMES Automatic statutory transfer of terms and conditions of employment In a private sector...

Practice Note

This Practice Note provides guidance on how the Transfer of Undertakings (Protection of Employment) Regulations 2006, SI 2006/246 (TUPE 2006) apply to public sector...

Practice Note