HMLR launches streamlined error reporting form
HM Land Registry (HMLR) has introduced a redesigned digital ‘Report an error’ form to make it easier and quicker to report errors in the register, title plan, copy documents or searches of the index map, following user research with professional customers and members of the public, as outlined by Process Lead in Customer and Specialised Services, Matthew Wilson. HMLR developed a clearer and more streamlined form in response to feedback that the previous process was not always straightforward, with the aim of gathering the necessary information at the outset, reducing follow-up enquiries, improving processing times and resolving cases more quickly; it has also created more direct online routes to encourage use of the form rather than email or telephone contact.