ACSO reports personal injury claims hit record lows following whiplash reforms
The Association of Consumer Support Organisations (ACSO) has reported that the government’s Compensation Recovery Unit recorded a further fall in personal injury claims in 2025, with total registrations reaching a record low, based on data obtained through a Freedom of Information request. A total of 413,323 claims were registered, a 12% decrease from 2024 and a fall of more than half compared with 2018. The decline was driven mainly by motor injury claims, which fell by 14% year on year to 282,428 and reached their lowest quarterly level on record in the final quarter of 2025. Claims in other categories, including employer and public liability, also remained well below previous highs. ACSO said the sustained reduction reflects increased barriers to bringing claims, particularly following the Ministry of Justice’s whiplash reforms, and stated that the figures undermine claims of a widespread compensation culture, as higher small claims limits and fixed costs regimes have reduced access to legal representation despite road traffic levels returning close to pre-pandemic norms.