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The best alternative? ADR and consumer complaints

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Published on: 20 March 2014

Published by a LexisNexis Dispute Resolution expert

Table of contents

Original news
What difficulties are the ADR Directive and the Online Dispute Regulation seeking to address?
How easy will these changes be to introduce in practice?
What does this consultation tell us about how the changes will be implemented in the UK?
What would be a better way of achieving the objective of giving consumers greater access to redress?
What are the implications for lawyers and their clients?
Advising consumer clients
Advising corporate clients
Are there any trends emerging in the law in this area?

Article summary

Commercial law: Will introducing alternative dispute resolution (ADR) for consumer complaints work? Steven Beahan, a partner with Irwin Mitchell specialising in commercial dispute resolution, discusses the government’s consultation on alternative dispute resolution for consumers.

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