CMA committed to be more consumer oriented

Article summary

Chief Executive of the Competition Market Authority (CMA), Dr Andrea Coscelli, has delivered a speech on how the CMA aims to become more consumer focused across the UK. Dr Coscelli pointed out that the CMA has successfully increased individual accountability for wrongdoing by director disqualifications, obtained money back for vulnerable people who had been treated unfairly by care homes and issued recommendations to better protect consumers from loyalty penalties in telecommunications and financial services.