Housing Ombudsman and Regulator of Social Housing Review MoU and confirm collaborative commitments
The Housing Ombudsman and the Regulator of Social Housing have completed their review of the Memorandum of Understanding (MoU), which was signed in 2024, and confirmed its ongoing relevance. Both the Housing Ombudsman and Regulator of Social Housing have reaffirmed their commitment to close collaboration and adherence to the MoU’s provisions. These include maintaining complementary approaches while respecting each other’s independence, engaging in early communication on significant issues, directing enquirers to the appropriate organisation with clear explanations, holding regular meetings at various seniority levels, promoting an understanding of their respective roles among residents and landlords, and ensuring consistent communication about their functions.