Consumer protection

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This subtopic focuses on those aspects of regulation in the UK which relate specifically to the Financial Conduct Authority (FCA)’s Consumer Duty (Principle 12) and Treating Customers Fairly (TCF) (Principle 6) of the Principles for Businesses (PRIN), in addition to firms’ regulatory obligations towards vulnerable customers.

FCA Consumer Duty

The FCA introduced the Consumer Duty for financial services firms dealing with retail customers.

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