Taking initial instructions from family clients

Published by a LexisNexis Family expert

Practice notes

Taking initial instructions from family clients

Published by a LexisNexis Family expert

Practice notes

This Practice Note sets out the steps to be considered when taking initial instructions from a Client, including complying with the Solicitors Regulation Authority (SRA) Standards and Regulations, initial contact with the client and preliminary checks that should be made. These checks cover conflicts of interest, money laundering and issues of the capacity of a client to give instructions. It also provides guidance on best practice regarding full and frank disclosure, the objectives and structure of a first interview, giving advice and client care letters.

Solicitors Regulation Authority regulatory regime

Practitioners need to be familiar with their professional obligations under the Solicitors Regulation Authority (SRA) Principles, SRA Code of Conduct for Solicitors, RELs and RFLs and Code of Conduct for Firms, which form part of the SRA Standards and Regulations. For further guidance, see Practice Note: The Solicitors Regulation Authority (SRA) regime for family lawyers.

Initial contact with the client

Anyone who takes initial inquiries from prospective clients should be adequately trained, as initial impressions are crucial. There should be appropriate systems and processes in place