1 Introduction 1.1 We aim to offer an excellent service to our clients. Mistakes can occasionally happen despite our best efforts. We aim, as far as possible, to have a no-blame culture—we are all capable of making mistakes. 1.2 This policy sets out our procedures for dealing with acts or omissions that could give rise to a negligence claim. 1.3 This policy applies to all individuals working at all levels, including partners, consultants, solicitors, other employees (whether permanent, fixed-term or temporary), contractors, trainees, seconded staff, home-workers, casual staff, agency staff, interns and students, agents, sponsors, volunteers or any other person associated with the firm wherever located (collectively referred to as ‘staff’ in this policy). 2 Responsibility for handling claims against the firm 2.1 [Insert name of person nominated to receive internal claim/circumstance report forms] is responsible for handling: 2.1.1 acts or omissions that could give rise to a negligence claim against us; 2.1.2 actual negligence claims against us (including negligence claims that have been notified to us in some way but not yet formally commenced). 2.2 [Insert name of person nominated to receive internal claim/circumstance report forms] will: 2.2.1 receive