Negligence policy 2019—law firms
Negligence policy 2019—law firms

The following Practice Compliance precedent provides comprehensive and up to date legal information covering:

  • Negligence policy 2019—law firms

    1. 1

      Introduction

      1. 1.1

        We aim to offer an excellent service to our clients. Mistakes can occasionally happen despite our best efforts. We aim, as far as possible, to have a no-blame culture—we are all capable of making mistakes.

      1. 1.2

        This policy sets out our procedures for dealing with acts or omissions that could give rise to a negligence claim.

      1. 1.3

        This policy applies to all individuals working at all levels, including partners, consultants, solicitors, other employees (whether permanent, fixed-term or temporary), contractors, trainees, seconded staff, home-workers, casual staff, agency staff, interns and students, agents, sponsors, volunteers or any other person associated with the firm wherever located (collectively referred to as ‘staff’ in this policy).

    1. 2

      Responsibility for handling claims against the firm

      1. 2.1

        [insert name of person nominated to receive internal claim/circumstance report forms] is responsible for handling:

        1. 2.1.1

          acts or omissions that could give rise to a negligence claim against us;

        1. 2.1.2

          actual negligence claims against us (including negligence claims that have been notified to us in some way but not yet formally commenced);

      1. 2.2

        [insert name of person nominated to receive internal claim/circumstance report forms] will:

        1. 2.2.1

          receive and record internal notifications of potential and actual claims;

        1. 2.2.2

          assess whether it is necessary to notify our insurers of the claim and, if so, notify our insurers;

        1. 2.2.3

          decide what action should be taken;

        1. 2.2.4

          manage our relationship with our insurers;

        1. 2.2.5

          maintain a register of

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