The Financial Conduct Authority (FCA) is encouraging account providers to do more to support those who want a bank account but don’t have one, saying they should build on examples of existing good practice, such as working with homeless charities to tailor their support to the needs of customers in vulnerable circumstances. In its report, UK Payment Accounts Access and Closures: Update, the FCA sets out its findings from follow-up work on payment account access and closures, as well as its expectations of firms and proposed next steps. The FCA expects payment account providers to take note of the detailed findings and expectations.