HMCTS review finds digital court reforms improved speed and access but challenges remain
HM Courts & Tribunals Service (HMCTS) has published its evaluation of digital reforms across seven civil, family and tribunal services. The study found digitalisation generally improved access to justice and case timeliness, with uptake boosted by mandatory use for professionals and pandemic-driven increases in digital confidence. However, persistent technical issues, uneven user experience, and language barriers limited benefits for some groups.