UKRN publishes performance scorecards to determine whether companies are satisfying their customers

Article summary

The UK Regulators Network (UKRN) with help from Ofgem, Ofcom, Ofwat, the Consumer Council for Water and the Financial Conduct Authority have published performance scorecards which provide insight into whether companies in water, energy, telecoms and financial services are delivering effectively for their customers. UKRN used consumer metrics covering service quality, price differentials and satisfaction levels, to generate a performance scorecard. UKRN want the relevant companies to use the performance scorecards to determine where to focus action, improve performance and prepare for challenges that may arise.