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Ofcom publishes telecoms and pay-TV complaints data for Q4 2020

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Published on: 30 April 2021

Published by LNB News

LNB News 30/04/2021

Document Information

Issue Date: 30 April 2021

Published Date: 30 April 2021

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

Ofcom has published its latest quarterly report on the complaints it received about the UK’s major home phone, broadband, mobile and pay-TV firms, covering the period October to December 2020 (Q4 2020). Overall, Ofcom received similar complaint volumes to those in the previous quarter, with complaints about fixed broadband continuing to increase. Complaints about landline and pay-TV services remained steady, and complaints about pay-monthly mobile decreased. Almost half of all complaints were about faults, service and provisioning issues with landline and fixed broadband services, which is likely due to the ongoing impacts of the coronavirus (COVID-19) pandemic.

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