Home / TMT

Legal News

Ofcom publishes telecoms and pay-TV complaints data for Q4 2020

Copyright © 2025 LexisNexis

Published on: 30 April 2021

Published by LNB News

LNB News 30/04/2021

Document Information

Issue Date: 30 April 2021

Published Date: 30 April 2021

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

Ofcom has published its latest quarterly report on the complaints it received about the UK’s major home phone, broadband, mobile and pay-TV firms, covering the period October to December 2020 (Q4 2020). Overall, Ofcom received similar complaint volumes to those in the previous quarter, with complaints about fixed broadband continuing to increase. Complaints about landline and pay-TV services remained steady, and complaints about pay-monthly mobile decreased. Almost half of all complaints were about faults, service and provisioning issues with landline and fixed broadband services, which is likely due to the ongoing impacts of the coronavirus (COVID-19) pandemic.

Popular documents

Priority between loss reliefs in loss making companies

Priority between loss reliefs in loss making companiesWhy does it matter?A company that is a member of a group and has incurred any of the types of losses available for surrender by way of group relief may, without any further rules, have more than one way in which to use the loss. There are a

If a rentcharge is shown as being informally exonerated on title information, does this apply to the

If a rentcharge is shown as being informally exonerated on title information, does this apply to the current registered owner? Or does the informal exoneration only apply to the parties to the document which informally exonerated the rentcharge?This Q&A considers the situation where, at some

If a beneficiary signs a deed of disclaimer of their share of an estate and the estate pays their legal

If a beneficiary signs a deed of disclaimer of their share of an estate and the estate pays their legal fees, will that count as a PET against their estate?A disclaimer is the refusal of a gift prior to acceptance. The refusal of the gift must take place before the beneficiary accepts any benefit

Template for regulatory references given by SMCR firms and disclosure requirements

Template for regulatory references given by SMCR firms and disclosure requirements[Insert addressee details]Dear [insert name][It is our understanding that [insert name of prospective employee] [was an employee of yours between the dates of [insert dates as appropriate] OR is a current employee of