ICO fines Amex £90,000 for sending unsolicited marketing emails to customers

Article summary

The Information Commissioner’s Office (ICO) has ordered American Express Services Ltd (Amex) to pay a £90,000 fine after sending over four million unsolicited marketing emails between 1 June 2018 and 21 May 2019. An investigation commenced following complaints from Amex customers that had opted out of marketing emails but were still being sent them. Amex argued that the emails were servicing emails, as opposed to marketing, but the ICO did not agree as they contained information on Amex reward schemes and encouraged customers to download the Amex app.