Continuous improvement

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This subtopic provides an overview of continuous improvement (CI) methodologies and tools, and covers the following areas:

  1. •

    what is CI

  2. •

    a five-step improving efficiency framework:

    1. ◦

      step 1—identify and define the problem

    2. ◦

      step 2—measure the problem

    3. ◦

      step 3—analyse what’s causing the problem

    4. ◦

      step 4—improve the process

    5. ◦

      step 5—making changes across the department

  3. •

    managing change

What is CI?

The definition of CI is often overcomplicated and buried in jargon, but it means exactly what it says: continually looking for ways to improve processes, methods and procedures to remove blockages, make them as efficient as possible, and therefore, save time and money.

Improvements do not have to be major changes; a number of small but effective changes soon add up.

CI tools and methods can help fix processes that are no longer effective, and allow a review of processes that currently appear to be working but could still be improved to deliver greater efficiencies and cost savings. In organisations where staffing levels have been cut, CI can also help identify how to perform the same tasks

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