Financial Ombudsman Service

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The Financial Ombudsman Service (FOS) is an independent dispute resolution scheme that exists to assist consumers in resolving complaints with financial services firms. For information on the powers, process and scope of the FOS, see Practice Note: Financial Ombudsman Service—essentials.

The Dispute Resolution: Complaints (DISP) section of the Financial Conduct Authority (FCA) Handbook sets out in detail the role, jurisdiction and procedures of the FOS. DISP 1 contains rules and guidance on how firms should deal with complaints promptly and fairly, including complaints that could be referred to the FOS. For guidance on DISP 1 and the main

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