Ofcom publishes final guidance on Online Safety Act 2023 super-complaints regime
Ofcom has published final guidance for the online safety super-complaints regime under the Online Safety Act 2023, following a consultation that closed on 3 November 2025. The regime enables eligible organisations to bring systemic issues to Ofcom's attention about features of regulated online services, or conduct of those services, that may lead to material risk of significant online harm or adverse impact on the right to freedom of expression. To be eligible, organisations must demonstrate that they represent people in the UK, can act independently from regulated online services, routinely contribute significantly as experts to public discussions about online safety matters, and can be relied upon to have regard to Ofcom's guidance about making super-complaints. The guidance provides details on these and other criteria for organisations wishing to submit a super-complaint, with Ofcom's statement explaining its consideration of consultation responses and subsequent changes made to the final guidance.