AJC publishes final report on digitisation in tribunals system
The Administrative Justice Council (AJC) has published its final report examining digitisation and user experience within the modernised tribunal system. The report, produced by a working group chaired by Caroline Sheppard OBE, sets out 11 recommendations aimed at improving access, usability, processes and the effective use of technology. The working group assessed user experience following the HMCTS Reform Programme. Key recommendations include: (1) strengthening tribunal communications through a multidisciplinary approach; (2) establishing a digital champion within HMCTS; (3) improving the availability and quality of tribunal data and (4) developing a long-term digital platform for remote hearings, alongside the careful development of AI-enabled tools to assist with case triage, document summarisation and transcription. The report also recommends piloting commercial off-the-shelf digital systems in tribunals that have not yet undergone reform and ensuring that tribunal judiciary and staff have the necessary technology to operate effectively.