We have assumed that this Q&A is referring to business-to-consumer sales. Chapter 2 of Part 1 of the Consumer Rights Act 2015 (CRA 2015) provides certain statutory rights and remedies for consumers in respect of contracts for the sale of goods. The key statutory rights are that the goods must be of satisfactory quality, fit for a particular purpose the consumer has made known, and match any description, sample or model by reference to which they were supplied. The same rights apply to second-hand goods, although when assessing the level of quality that is satisfactory, considerations such as price, age and easily identifiable defects would be taken into account. In respect of second-hand goods, the guidance for business provided by the Department for Business, Energy and Industrial Strategy states on page 10: ‘The requirement is the same for new and second-hand goods—the goods must be of satisfactory quality, based on