The Insolvency Service is endeavouring to refund individuals who made payments towards a DRO but did not submit their application. Before April 2024, a fee of £90 was payable prior to making a DRO application. This fee was scrapped in April 2024, a measure implemented to improve access to debt relief. The Insolvency Service has written to over 5,000 individuals who are due a refund, with around 1,000 responding and £65,000 being reimbursed since March 2025. However, around 4,000 responses remain outstanding, potentially due to incorrect or outdated contact details, and refunds worth a total of £500,000 are still available for cases going back to 2016. Another letter is due to be sent out shortly. If an individual feels they are due a refund after making a payment but not submitting a DRO application, they should contact dro.preorder@insolvency.gov.uk.