The Housing Ombudsman Service has published its latest severe maladministration report. This report shares valuable insights from social housing decant cases, highlighting key lessons to enhance landlord services and safeguard residents' well-being. As social housing providers strive to deliver safe and secure homes for millions, this report offers critical guidance. Timed ahead of the introduction of Awaab's Law, which sets new standards for temporary moves involving health and safety risks, this report prepares landlords for the upcoming legislation. Key takeaways includes streamlining processes to minimize resident stress and anxiety and fair treatment of subsistence costs, such as food and travel expenses.

The Housing Ombudsman Service has published its first complaint handling report since its Complaint Handling Code was given statutory status. While 95% of landlords report the Code has helped foster a positive complaint culture, the Ombudsman highlights ongoing concerns. These include a high number of Complaint Handling Failure Orders (CHFOs) being issued, with some landlords receiving multiple orders. The report emphasises the need for landlords to adopt an ethical stance in complaint handling, ensure adequate resources, and use complaints to test organisational culture. The Ombudsman stresses that failure to address these issues could erode trust and have wider community impacts.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including severe maladministration findings for antisocial behaviour handling across multiple housing providers.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including its latest ‘learning from severe maladministration’ report, which calls on landlords to focus on early warning signs in hazards cases ahead of the next phase of Awaab’s Law.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the publication of its latest Insight report, setting out lessons from root cause analysis and further investigations to help landlords respond to recurring and emerging service failures.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including severe maladministration findings for landlord, Orbit Group, due to damp and mould complaints.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including a special investigation report into Hyde Housing Association, and a report highlighting severe maladministration focusing on hazards ahead of the introduction of Awaab’s Law.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the publication of the latest ‘learning from severe maladministration’ report.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including severe maladministration findings for Southwark Council, Wandsworth Council, Notting Hill Genesis and Newham Council.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including a report on over 100 cases of severe maladministration findings on damp and mould.

A round-up of the latest news from the Housing Ombudsman Service (HOS), highlighting the publication of its latest severe maladministration report on repairs, emphasising the need for landlords to consider household circumstances, particularly under Awaab’s Law, and to adopt more person-focused repairs services.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including severe maladministration findings for Croydon Council and the Clarion Housing Association and the release of an inspection report into Lambeth Council.