A round-up of the latest news from the Housing Ombudsman Service (HOS), including a review by One Housing following an Ombudsman investigation and a Learning from severe maladministration report published.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the publication of its latest ‘Learning from: Severe Maladministration’ report focusing on the role of meaningful apologies in complaint handling.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the publication of the latest ‘learning from severe maladministration’ report.

A round-up of the latest news from the Housing Ombudsman Service (HOS) including six findings of severe maladministration for Birmingham City Council.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the publication of the latest Spotlight report 'Repairing Trust'.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the findings of a severe maladministration report on issues relating to window disrepair.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including a special investigation into Lewisham Council due to a high failure rate in cases.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the publication of its ‘Learning from: Severe Maladministration’ report focusing on compensation awards, accompanied by new guidance on compensation effective from 1 April 2026.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including the publication of its response to the Social Tenant Access to Information Requirements (STAIRs) consultation and a revised Housing Ombudsman Scheme ahead of the new regime coming into force.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including a learning from severe maladministration’ report and an Annual Report and Accounts (ARA).

A round-up of the latest news from the Housing Ombudsman Service (HOS) including four findings of severe maladministration for Peabody after residents described living conditions as 'horrific' and 'intolerable'.

A round-up of the latest news from the Housing Ombudsman Service (HOS), including outcomes from a wider order following severe maladministration.