This Practice Note provides an overview of the Pre-Action Protocol for Low Value Personal Injury (Employers’ Liability and Public Liability) Claims (the EL/PL protocol) in particular Stage 1 of the process. For guidance on Stage 2 onwards, see Practice Note: EL/PL claims in the portal—a practical guide (Stage 2 onwards). The Portal The Portal, initially launched for road traffic accident (RTA) claims on 30 April 2010, was extended on 31 July 2013 to cover Employers’ Liability (EL) and Public Liability (PL) claims. See Practice Note: The Pre-Action Protocol for Low Value Personal Injury (Employers' Liability and Public Liability) Claims. The Portal is operated by Claims Portal Limited (CPL), a not-for-profit company made up of 17 non-executive directors, including an independent chairperson. The directors are an equal split of eight claimant stakeholder and eight insurer representatives, appointed by the Association of Personal Injury Lawyers (APIL), the Motor Accident Solicitors Society (MASS), the Trades Union Congress (TUC), the Law Society (on the claimant side) and insurers. The Portal itself is simply intended to provide