STOP PRESS: As of 24 February 2025, the main provisions of the Procurement Act 2023 (PA 2023) are in force. Procurements begun on or after this date must be carried out under PA 2023, whereas those begun under the previous legislation (the Public Contracts Regulations 2015 (PCR 2015), the Utilities Contracts Regulations 2016, the Concession Regulations 2016, and the Defence and Security Public Contracts Regulations 2011) must continue to be procured and managed under that legislation. See Practice Note: Introduction to the Procurement Act 2023—PA 2023. This content relates to the Procurement Act 2023 regime This practical guidance is about public procurement under the Procurement Act 2023 (PA 2023). For practical guidance on procurement procedures used under the Public Contracts Regulations 2015 (PCR 2015), SI 2015/102, see Practice Notes: Public procurement—open procedure—pre-PA 2023, Public procurement—restricted procedure—pre-PA 2023, Public procurement—competitive procedure with negotiation—pre-PA 2023, Public procurement—competitive dialogue procedure—pre-PA 2023 and Public procurement—innovation partnership procedure—pre-PA 2023. Competitive tendering procedures Before awarding a public contract, a contracting authority must carry out

Instructions Break up the group into smaller groups of 3–4 people to brainstorm and record their thoughts[ using [insert, eg the flipchart provided/a Microsoft whiteboard]]. Each group should discuss the factors set out in sections 1–5 below and then complete section 6 with their conclusions on the: • competitive threats to the firm • opportunities available to the firm in the current competitive environment 1 Demographic/social/political factors Long-term

The competitive procedure with negotiation (negotiated procedure) is a method of procurement'>public procurement under which the contracting authority is able to negotiate with pre-qualified bidders by applying the evaluation criteria to the interim and final bid. The authority is also able to negotiate the bid and terms of contract with the successful bidder.

See Competing bids or offers.

A person who makes a formal complaint.

STOP PRESS: On 29 July 2026, the Legal Ombudsman published its final Model Complaints Resolution Procedure (MCRP), together with supporting guidance, templates and toolkits. This document is being reviewed in light of this development. [Insert complainant’s name] [Insert complainant’s contact address] Our ref: [insert complaint reference number] Dear [Insert complainant’s name] My name is [insert name of person dealing with complaint] and I am [insert job title of person dealing with complaint] with this firm. I will be dealing with your complaint that we received on [insert date complaint received]. You can email me at [insert email address of person dealing with complaint] or telephone me on [insert telephone number of person dealing with complaint]. [Insert

Employment analysis: An employment tribunal did not err in rejecting a claim by a barrister who holds gender critical beliefs that Stonewall, an LGBT campaign charity, caused or induced her chambers to discriminate against her on the grounds of her protected belief, contrary to section 111 of the Equality Act 2010. The tribunal’s finding that the charity’s complaint was a ‘protest’, without any specific aim in mind except perhaps a public denial of the chambers’s association with the barrister’s views and contained no element of threat, did not satisfy a finding of inducing or causing an act of discrimination, according to the EAT.

The European Consumer Organisation (BEUC) has filed a complaint with the network of consumer protection authorities and the European Commission against TikTok, a social media video sharing platform. BEUC alleges several breaches of EU consumer rights. Following the complaint, consumer organisations in 15 countries have also notified their authorities, insisting that they too should conduct investigations.

1 General details Complaint reference number [Insert number] File reference number (if applicable) [Insert number] Complainant name [Insert name] Person dealing with complaint [Insert

Pensions analysis: The Pensions Ombudsman (PO) has rejected two complaints that schemes failed to carry out appropriate due diligence on a pension transfer on the basis that one scheme carried out the appropriate checks and that the transfer of the second pension would have been carried out regardless. Martin Scott of gunnercooke LLP looks at the decision.

1 General Complaint reference number [Insert number] File reference number (if applicable) [Insert number] Complainant name [Insert name] Person dealing

Commercial analysis: In a dispute between an air carrier (Finnair Oyj) and an insurance company (Keskinäinen Vakuutusyhtiö Fennia) in respect of the loss of items from checked-in baggage, and the liability of the air carrier for damage resulting from the loss, the Court of Justice (Third Chamber) considered the interpretation of article 31 of the Montreal Convention and found that a complaint recorded in the electronic information system of the air carrier must be regarded as having met the requirement of being in a written form as required in article 31(3).