The following Practice Compliance guidance note provides comprehensive and up to date legal information covering:
[Insert complainant’s name]
[Insert complainant’s contact address]
Our ref: [insert complaint reference number]
Dear [Insert complainant’s name]
My name is [insert name of person dealing with complaint] and I am [insert job title of person dealing with complaint] with this firm. I will be dealing with your complaint that we received on [insert date complaint received]. You can email me at [insert email address of person dealing with complaint] or telephone me on [insert telephone number of person dealing with complaint].
[Insert name of firm] is committed to providing a high quality legal service and to dealing with all our clients fairly. I acknowledge that we may not always get it right and thank you for contacting us to bring this to my attention.
I am writing to you to acknowledge your complaint and to include a further copy of our Complaints policy, which provides full details of our complaints management process and general time-frames.
I understand that your complaint is:
Please do contact me immediately if I have misunderstood your complaint.
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