PASA response to FCA’s targeted support consultation calls for industry collaboration on practical solutions
The Pensions Administration Standards Association (PASA) has responded to the FCA’s consultation on targeted support for pension savers, welcoming the initiative but highlighting challenges for occupational schemes. Given that occupational schemes lie outside FCA regulation it makes segmentation complex. PASA stresses the need for tailored segmentation. It urges the FCA to acknowledge scheme diversity and avoid retail-based assumptions, while continuing collaboration with the Department for Work and Pensions. PASA also stresses that schemes may not hold the same data as FCA regulated providers, limiting their ability to deliver targeted support without disproportionate effort, and recommends a flexible framework that reflects operational realities. It also cautions against the risk of misleading guidance for consumers with hybrid pension schemes where defined benefit elements are significant, as guidance that overlooks them can be misleading for savers. PASA also calls for clear boundaries between ‘guidance’, ‘regulated advice’ and any new support strand to avoid regulatory risk. While supporting the development of proportionate and accessible decision-making tools, PASA emphasises the importance of clarity, confidence and collaboration with industry bodies to co-design practical solutions that are actionable and easy to understand, particularly for savers with limited financial literacy.