Article summary
Ofgem has written a letter to suppliers on the regulatory expectations for Standard Licence Conditions (SLC) 25, 31F and 31I under the Energy Price Guarantee (EPG) scheme. The letter highlights the need for suppliers to provide consumers with timely and accurate information, especially in relation to the prices calculated under the cap from 1 January 2023. Ofgem also writes that its approach to compliance and enforcement in relation to the EPG scheme and suppliers’ licence obligations will be pragmatic and adhere to consumer protection principles.
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