Ofcom states that telecom providers need to do more on customer service

Article summary

Ofcom has published a review on the progress major telecom providers have made against Fairness for Customers commitments. Many businesses have taken steps to provide fairer deals, better support for customers and clearer information. In 2019, the UK’s largest broadband, phone and pay-TV providers committed to putting fairness at its core. According to Ofcom, more needs to be done and further action needs to be taken in all areas, especially customer service. The regulator has published its annual Comparing Customer Service report, which looks at how major providers performed in 2020 and ranks them based on their satisfaction scores from customers.