Article summary
The Local Government and Social Care Ombudsman (LGSCO) has published its Triennial review, outlining four key recommendations to improve public services and enhance its investigative capabilities. The proposals include expanding the LGSCO's remit to investigate education, health and care plan implementation in schools, mandating signposting to the LGSCO by independent adult social care providers, updating its jurisdiction to encompass emerging local government services and establishing a statutory duty to monitor compliance with the forthcoming complaint handling code. These recommendations aim to address accountability gaps and modernise the Ombudsman's service in response to increasing case complexity, particularly in areas such as special educational needs and disabilities (SEND), adult social care and homelessness.
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