ICIBI publishes inspection report on UKVI Front End Services

Article summary

The Independent Chief Inspector of Borders and Immigration (ICIBI) has published an inspection report on UK Visas and Immigration (UKVI) Front End Services. According to ICIBI, the inspection aimed to examine the efficiency, effectiveness and consistency of the services delivered through the UKVI's streamlined and digitised UK Visa and Citizenship Application Service (UKVCAS) in-country, Home Office SSCs and Visa Application Centres (VACs) overseas. The report includes the findings of the inspection, a summary of the conclusions and a list of recommendations. It also highlights that for some customers, the visa application process is their first interaction with the government so it is important for the Home Office and its commercial partners to address any concerns raised.