DSIT announces Telecoms Consumer Charter to end mid‑contract price rises, and confirms industry signatories
The Department for Science, Innovation and Technology (DSIT) has announced a new Telecoms Consumer Charter aimed at preventing unexpected mid-contract price rises. New signatories include BT, Virgin Media O2, VodafoneThree, Sky and TalkTalk. The Charter follows intervention by the Chancellor and the Technology Secretary on 11 February 2026. It requires providers to offer clear pricing and upfront information about any future price changes, reflecting a collective ambition to go further by ensuring transparency, supporting those who are struggling to pay and strengthening trust so that consumers can continue to benefit from excellent services at fair prices. The Charter also makes social tariffs easier to access. Ofcom has said these tariffs could save eligible households up to £220 per year. Under the Charter, providers will signpost social tariffs more clearly, support customers facing financial difficulty and allow customers to switch to cheaper plans without penalty. Alongside this, the government has launched a Mobile Market Review to examine how best to support long-term investment in the sector and deliver standalone 5G to all populated areas by 2030. Industry bodies, including ISPA and INCA, have welcomed the Charter, saying it will strengthen consumer confidence, support network investment, and improve coverage, service quality and value.