Artificial intelligence (AI) is everywhere, and, like many large-scale technological changes, it is often misunderstood and has divided opinion. The reality is that the fundamental elements of AI can be incredibly helpful when it comes to routine tasks, data analysis, and number-crunching, all of which are central to many aspects of continuous improvement (CI). This Practice Note will cover: • what is AI? • the need to exercise caution when using AI • beginning with the basics • using AI for data analysis/number crunching • how AI can help when presenting a CI business case For further information on implementing technology, including AI, in the in-house legal team, see: Legal tech for in-house teams—overview. What is AI? AI focuses on creating systems capable of performing tasks that typically require human intelligence. These tasks include learning, reasoning, problem-solving, perception, and understanding language. AI systems are designed to mimic human cognitive functions, enabling machines to perform complex tasks autonomously. Detailed background information about AI is available in: Artificial intelligence—overview. Discussion about,