Soft call protection is the term used when early repayment of a facility or bond results in a premium (eg 1% of the prepaid facility) being payable. It can be contrasted with hard-call protection where the bond or loan cannot be prepaid at all during the hard-call, or non-call, period.

Soft cap baskets refer to covenant baskets that can change over the life of the facilities, eg builder baskets and grower baskets, unlike 'hard cap' baskets which have a fixed limit.

Removal of non-structural elements during demolition works, eg removal of internal partitions or the strip out of M&E systems.

Docbuilder Software Suite Automatio

A service under which multiple customers gain access, usually through the internet, to what is typically the same software. The application is deployed on servers controlled by the supplier. Abbreviated to ‘SaaS’.

SaaS is a service under which multiple customers gain access, usually through the internet, to what is typically the same software application. The application itself is physically deployed on servers owned or controlled by the supplier. This can be contrasted to ‘on-premise’ or ‘deployed’ software under which the application is installed on the customer’s own computer or infrastructure. The US National Institute of Standards and Technology (NIST) provides some basic descriptions of the cloud services. NIST describes SaaS as follows: ‘The capability provided to the consumer is to use the provider’s applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser (eg, web-based email), or a program interface. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities, with the possible exception of limited user specific application configuration settings.’ Examples of SaaS in the consumer market include: • webmail (eg Gmail) • social media (eg Facebook, Twitter and Instagram) • online gaming (eg Steam) The range of SaaS provided for use by organisations is vast, and includes: • customer relationship management (eg SalesForce) • productivity tools (eg Microsoft Office 365) • expense management (eg Concur) • payroll management (eg ADP) • collaboration (eg Asana) Many SaaS products usually permit a limited amount of customisation as part of the in-built functionality of the service. Anything beyond this, such as source code modification for a particular customer, is rare (other than in relation to private cloud) as it negates the benefits of a one-size-fits-all solution.

This current consolidated Acceptable Use Policy was published on [insert date]. For previous versions, see [insert URL].[ For details of Updated provisions, see: [insert URL].] 1 Introduction 1.1 This Acceptable Use Policy (as Updated from time to time) is incorporated into our Agreement pursuant to the Master SaaS Terms. It governs how the Customer, Authorised Affiliates and Authorised Users may access and use the Services. 1.2 Defined terms in this Acceptable Use Policy shall have the meaning given in the Master SaaS Terms as applied by our Agreement and the same rules of interpretation apply. In addition, in this Acceptable Use Policy the following definitions have the meanings given below: Master SaaS Terms • means the latest version of the document available at [insert URL], as Updated from time to time; and Virus • means any program or code which may prevent, impair, affect the reliability of, destroy, damage, interfere with, corrupt, or cause undesired effects on any program, computer, system, software, code, data or other information (including all viruses, worms, trojan horses, spyware, logic bombs and similar files, scripts, agents, things or devices).

These current consolidated Master SaaS Terms were published on [insert date]. For previous versions, see [insert URL].[ For details of Updated provisions, see [insert URL].] 1 Definitions and interpretation 1.1 The definitions and rules of interpretation set out in the Schedule shall apply to this Agreement. 1.2 In this Agreement: 1.2.1 each Order Form entered into by the Customer shall form a separate agreement, incorporating these Master SaaS Terms together with the Addendums, the Subscribed Service Specific Terms for the respective Subscribed Services and the Policies (Agreement); 1.2.2 in the event of any conflict in respect of the provisions of this Agreement and/or the documents referred to in it the following order of priority shall prevail (in descending order of priority): (a) the Order Form; (b) the Subscribed Service Specific Terms; (c) the Addendums; (d) the Policies; (e) the Master SaaS Terms; and (f) the Documentation; and 1.2.3 subject to the order of priority between documents in clause 1.2.2, later versions of documents shall prevail over earlier ones if there is any conflict or inconsistency between them. 1.3 Any obligation of the Supplier under this Agreement to comply or ensure compliance by any person or the Services with any

Please read this Order Form and our Agreement carefully before proceeding. Our Agreement is comprised of this Order Form, the Master SaaS Terms and the other documents incorporated into our Agreement as described in the Master SaaS Terms. By [executing this Order Form OR [clicking ‘Accept’]] you accept our Agreement on behalf of the Customer indicated in this Order Form as a legally binding contract with the Supplier (as defined in this Order Form). [You represent and warrant that you have all necessary capacity and authority to enter into our Agreement on behalf of the Customer as a legally binding contract with the Supplier in all applicable jurisdictions. If you do not have such capacity or authority or do not wish to accept this Agreement on behalf of the Customer please select the

This Agreement is made on [date] Parties 1 [insert name of supplier] a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at [insert address] (Supplier); and 2 [insert name of customer] a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at [insert address] (Customer), (each of the Supplier and the Customer being a party and together the Supplier and the Customer are the parties). Background (A) The Supplier has developed [insert description of SaaS solution] software that it wishes to make available as a service to the Customer for the benefit of the Customer and the Customer’s End Users. (B) The Supplier has agreed to ensure that the Customer[ by its End Users] will be able to use these facilities and services by interacting with them remotely over the internet or by means of its own communications facilities. (C) The Supplier is skilled and experienced in the design, development and maintenance of [insert description of SaaS solution] software and has the necessary expertise and qualifications to perform its obligations in accordance with this

These current consolidated terms were published on [insert date]. For previous versions, see [insert URL]. Please read these terms carefully before proceeding By [clicking ‘Accept’ on the associated order form] you accept the terms set out on this webpage (our Agreement) on behalf of the person or organisation who has been [e.g. identified as the ‘customer’ in the associated order form] (the Customer) as a legally binding contract with [insert legal name], a company incorporated in England and Wales whose registered number is [insert company number] and whose registered office is at [insert registered office] (the Supplier). By [clicking ‘Accept’] you also represent and warrant that you have all necessary capacity and authority to enter into our Agreement on behalf of the Customer as a legally binding contract with the Supplier in all applicable jurisdictions. If you do not have such capacity or authority or do not wish to accept our Agreement on behalf of the Customer please select the [‘Decline’] option before proceeding to request the provision of these services. 1 Evaluation Services 1.1 Our

This Agreement is made on [date] Parties 1 [insert name of SaaS Supplier company] a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at [insert registered office] (SaaS Supplier); and 2 [insert name of reseller company] a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at [insert registered office] (Reseller), each of the SaaS Supplier and Reseller being a party and together the SaaS Supplier and Reseller are the parties. Background (A) The SaaS Supplier wishes to appoint the Reseller as an authorised reseller of certain of its online software applications in the United Kingdom. (B) The Reseller agrees to market and distribute the SaaS Supplier’s online software applications in accordance with this Agreement. STOP PRESS: From 1 October 2026, section 48 of the Border Security, Asylum and Immigration Act 2025 (inserting sections 14A and 15A of the Immigration, Asylum and Nationality Act 2006) extends right to work civil penalty liability in certain contractual arrangements, including where a supplier which, having contracted to provide services to a customer,