Service Level Agreement 1 Definitions 1.1 In this Schedule: 24x7x365 • means 24 hours per day, 7 days per week, 365 days per year (or 366 days if a leap year); Business Day • means any day which is not a Saturday, Sunday or a public or bank holiday in England; [Critical Service Level Failure • means a failure by the Supplier to achieve a P1 Resolution in accordance with the P1 Resolution Service Level (subject to paragraph 4) on [[three] occasions in any [three] Month period OR define as appropriate];] End of Support • means that: (a) the version of any software in the Supported System; or (b) any model of hardware in the Supported System, has reached its end of support date (as specified by the Supplier or the relevant third party manufacturer) applicable to all users in the market of that software version or hardware model and is therefore no longer supported by the Supplier (or the relevant third party manufacturer); Fault • means any [material] defect, error or failure in the Supported System (or any part of it); Malware • means any ‘back door’, ‘time bomb’, ‘trojan horse’, ‘worm’, ‘drop dead device’, ‘malware’, ‘virus’ or other computer software

Date [date] Parties 1 [name of Employer] [of OR incorporated in England and Wales with company registration number [number] whose registered office is at] [address] (the Employer); 2 [name of Employee] of [address] (the Employee); 1 Definitions In this Agreement, the following definitions apply: [Building • the building known as [insert postal address or description];] [Communal Areas • [the [eg entrance hall, staircase and landings] of the Building] [and the bathroom and kitchen on the [insert description] of the Building];] Communication Service • a telephone (other than a mobile telephone), the internet, cable television or satellite television; [Contents • the furniture, furnishings, installations and other items for use with the Property and set out in the inventory attached to this Agreement and signed by the Employer and the Employee;] [Employment Agreement • the employment agreement dated [date] made between the Employer and the Employee;] Property • the [house OR flat OR room] known as [insert postal address or description][ and forming part of the Building]; Legislation • all legislation having effect in the United Kingdom at any time during the term of this Agreement, including: (a) Acts of Parliament; (b) orders, regulations, consents, licences, notices and bye laws made or granted: i under any Act of Parliament; ii by a local authority or by a court of competent jurisdiction;

Dispute Resolution: On 24 June 2022, the High Court of England and Wales granted an order permitting service of court proceedings via the transfer of a token on the blockchain in the case of D’Aloia v (1) Persons Unknown (2) Binance Holdings Ltd and others. Giambrone & Partners LLP, who instructed Dean Armstrong QC and Racheal Muldoon of The 36 Group (36 Commercial) to secure the first order of its kind outside of the US granting permission to serve proceedings on Persons Unknown connected with two digital wallets over the blockchain by non-fungible token or ‘NFT’ provide an overview of the case.

Service by fax is the delivery of legal documents to another party by facsimile transmission. In practice it is an optional form of electronic service and is effective only where the relevant court rules permit it and the recipient has expressly agreed to accept service by fax and supplied a fax number.In England and Wales, the Civil Procedure Rules permit service by fax (including, where agreed, a claim form) under CPR 6.3 and Practice Direction 6A, with timing and deemed service governed by CPR 6.26. Prior written indication of acceptance is essential. Practitioners should keep the fax transmission report and cover sheet as proof of service and check any limits stated in the receiving party’s consent.In Scotland, Northern Ireland and Ireland, usage is broadly similar: service by fax is generally valid only with the other party’s prior written consent or a court direction, and it is not a default method for originating process. Local rules increasingly prefer email, e‑filing or formal service by officers or post.Across all jurisdictions, many courts and public bodies have withdrawn fax facilities. Service by fax is now rare and risky for time‑critical steps; obtain consent and confirmation of receipt, and consider alternative rule‑compliant methods.

Service by publication is the court‑authorised giving of notice of proceedings by advertising (for example in a newspaper or official gazette/website) when the respondent cannot, with reasonable diligence, be served by conventional means. It is exceptional and used to enable claims, family applications or other civil proceedings to progress where addresses are unknown or a party is evading service, while safeguarding procedural fairness.In England and Wales, the Civil Procedure Rules permit “service by an alternative method” on application, which may include advertisement or online posting; the order specifies the steps and when service is deemed effected. Northern Ireland adopts a similar approach under its Rules of the Court of Judicature, commonly described as substituted service.In Scotland, the nearest equivalent is edictal citation: citation by advertisement (often in the Edinburgh Gazette and, where appropriate, a local paper) authorised by the Court of Session or sheriff court on evidence of diligent inquiry.In Ireland, the Rules of the Superior, Circuit and District Courts provide for substituted service, frequently by newspaper advertisement and posting to the last‑known address, where personal service is impracticable.Across all jurisdictions, court permission is normally required, proof of reasonable efforts to trace the respondent is essential, and publication must be reasonably likely to come to their attention.

An amount payable by an occupier to an owner, landlord or management company to cover the cost incurred by that party in providing or supplying communal services to a multi-occupied building or development, often calculated on a percentage basis.

This Practice Note considers service charge typically levied on tenants of a multi-occupancy building by commercial landlords in Scotland. It does not consider disputes that arise regarding service charge or common parts, see Practice Note: Service charge disputes relating to commercial property—Scotland. Service charge Service charge is a payment that a tenant may be required to make to a landlord under a commercial lease in return for the landlord carrying out works to the common parts of the property and, in some cases, providing services. Specific provision must be made for the payment of service charge in the lease. The lease should set out the basis on which the service charge is to be calculated among the tenants in the building and when it is to be paid. There are a number of different ways that service charge can be apportioned among tenants, and what is best is likely to depend on the particular situation. Methods commonly used include: • floor area—the most commonly used basis of apportionment

Definitions (General) Competent Authority • any authority having jurisdiction in relation to the Property, its occupation or use; Restricted Period • any period [exceeding [number] [continuous] weeks] during the Term in which a Pandemic Restriction applies; Pandemic Restriction • any

What is a service charge? Service charge is a payment that a tenant may be required to make to a landlord under a commercial lease to reimburse the landlord for services they undertake in respect of the common parts of the property. Typically, it arises where a number of tenants share a building, such as a shopping centre, and the landlord maintains the shared parts of the building for the benefit of all the tenants. Most modern leases allow for the service charge to be payable by the tenant in advance of the landlord incurring the costs, based on an estimate of costs in the coming year. A reconciliation is then done at the end of the accounting period and a balancing payment made to or by the tenant. Occasionally, older leases provide that the landlord has to incur the expenditure first. For further information on service charge typically levied on tenants of a multi-occupancy building by commercial landlords in Scotland, see Practice Note: Service charge and outgoing provisions in commercial

ARCHIVED: The third edition of the Royal Institution of Chartered Surveyors (RICS) Code of Practice ‘Service charges in commercial property’ (and all previous versions) was superseded by the first edition of RICS professional statement, ‘Service charges in commercial property’, effective for all service charge periods commencing from 1 April 2019. The professional statement contains new mandatory obligations on RICS members and firms regulated by RICS, which aim to ensure that service charges to commercial tenants are transparent, upfront and fair, and that any costs incurred to repair or maintain their buildings are in accordance with the terms of their lease. Please note, therefore, that this Practice Note sets out the historic position under the superseded third edition, for information only, and will not be updated further. See Practice Note: A review of the RICS Professional Standard on Service Charges in Commercial Property (1st edition) [Archived] for further guidance on the professional statement and the differences from the third edition. The third edition of the Royal Institution

1 This summary, which briefly sets out your rights and obligations in relation to variable service charges, must by law accompany a demand for service charges. Unless a summary is sent to you with a demand, you may withhold the service charge. The summary does not give a full interpretation of the law and if you are in any doubt about your rights and obligations you should seek independent advice. 2 Your lease sets out your obligations to pay service charges to your landlord in addition to your rent. Service charges are amounts payable for services, repairs, maintenance, improvements, insurance or the landlord's costs of management, to the extent that the costs have been reasonably incurred. 3 You have the right to ask the First-tier Tribunal to determine whether you are liable to pay service charges for services, repairs, maintenance, improvements, insurance or management. You may make a request before or after you have paid the service charge. If the tribunal determines that the service charge is payable, the tribunal may also determine: –who should pay the service charge

Schedule—Service description 1 Introduction 1.1 This Schedule describes the services to be supplied by the Supplier to the Customer and its Affiliates under the terms of this Agreement. Any defined terms used in this Schedule have the meanings set out in clause [1.1 ]of the Agreement unless the context requires otherwise. 1.2 The services set out in this Schedule are divided into: 1.2.1 the Implementation Services more particularly described in paragraph 2; 1.2.2 the