This Practice Note provides a summary of the key Practice Compliance developments which have impacted compliance professionals in England and Wales in 2026, including legislation, consultations, and other notable developments. For information on ongoing and expected developments, see Practice Note: Practice Compliance horizon scanner—2026. Complaints What’s happened? When? What’s the impact? Find out more LeO Model Complaints Resolution Procedure The Legal Ombudsman (LeO) published its final Model Complaints Resolution Procedure (MCRP), comprising Early Resolution and Full Investigation stages, with supporting guidance, templates and toolkits. 29 July 2026 The MCRP is voluntary. Firms can adapt it to their business, but must include LeO’s five core features if they state that they use the MCRP. MCRP launched to improve legal sector complaint handlingModel Complaints Resolution Procedure Office for Legal Complaints consultation on LeO 2026–27 business plan and budget On 4 November 2025, the Office for Legal Complaints (OLC) launched a consultation on its draft 2026–27 business plan and budget for the LeO including a proposed 12.1% budget increase and a Scheme Transformation Review which will seek views