Ofwat has launched two consultations relating to sewer flooding. The first consultation proposes draft guidance on how water and wastewater companies should apply Licence Condition G (the customer-focused licence condition). It introduces ten minimum expectations with consultation questions regarding: (1) common definitions; (2) end-to-end customer journey management; (3) proactive and tailored communications; (4) response times; (5) clean-up services; (6) proactive identification of customers at high risk of harm; (7) a five-year definition of repeat incidents; (8) tailored support for vulnerable customers; (9) governance and accountability and (10) continuous improvement. The guidance is aimed at water and wastewater companies, customer service directors and consumer bodies. This consultation closes on 21 September 2026. The second consultation proposes updated enforcement guidance under section 94 of the Water Industry Act 1991 (WIA 1991), replacing a 2006 letter to regulatory directors. It sets out how Ofwat will assess whether sewerage undertakers have complied with their duty to effectually drain their area, considering factors such as root cause, asset condition, weather and cost and how Ofwat will exercise enforcement powers under WIA 1991, ss 18, 22A. This consultation closes on 10 August 2026.