On 11 April 2018, the European Commission adopted the New Deal for Consumers (see the New Deal for Consumers Communication). The New Deal for Consumers initiative aimed at strengthening EU consumer law enforcement in light of a growing risk of EU-wide infringements and at modernising EU consumer protection rules in view of market developments.
In 2017, the European Commission evaluated existing consumer rules and found out that the EU consumer legislation were not applied and enforced effectively across the EU. Therefore, the European Commission decided to publish an Impact Assessment and hold a consultation. Based on its findings, and as part of the New Deal for Consumers package, two directives were adopted:
• Directive (EU) 2019/2161 on better enforcement and modernisation of EU consumer protection, also known as the EU Omnibus Directive
• Directive (EU) 2020/1828 on representative actions for the protection of the collective interests of consumers and repealing Directive 2009/22/EC, also known as the Collective Redress Directive
These two directives amend key EU consumer protection legislation. The main amendments include more transparency for consumers when buying online, effective penalties and clear rules to tackle the issue of dual quality of products in the EU.
For more information on the New Deal for Consumers, see the European Commission website.