Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134, reg 36(1), a trader must not begin the supply of services before the end of the cancellation period (ie the end of the 14 days after the day on which the contract is entered into), unless the consumer: • has made an express request, and • in the case of an off-premises contract, has made the request on a durable medium As to the meaning of ‘durable medium’, see Practice Note: Distance, doorstep and on-premises sales. Meaning of express request The CCR 2013